# Caller Recognition

> SUBLAKE Docs · Inbox · https://sublake.com/docs/caller-recognition

When a customer calls, your AI knows who they are before it says hello.

## Greeting by name

If the caller is already in your records, your AI opens with their name and their context — for example, an upcoming appointment — instead of treating them like a stranger.

## Why it matters

It makes your AI feel like a real front desk that remembers your customers.