# Common Issues

> SUBLAKE Docs · Troubleshooting · https://sublake.com/docs/common-issues

Quick fixes for the most common questions.

## "My AI answered something wrong"

Open the conversation to see what happened, then add the missing fact or rule to your AI's Brain. Test it again to confirm.

## "My web chat isn't showing"

- Make sure the snippet is on the page
- Make sure the website you entered under Website chat → Install is the one the page is on
- Make sure your site uses https (the chat does not show on a plain http page)
- Refresh the page

## "I'm not getting notifications"

- Check that notifications are turned on in Settings → Notifications
- Allow notifications for the site in your browser
- On mobile, install SUBLAKE to your home screen to receive push notifications