# Disputes & Chargebacks

> SUBLAKE Docs · Payments · https://sublake.com/docs/disputes

When a customer disputes a charge with their bank, it becomes a chargeback.

## What happens

If a cardholder disputes a payment, you'll be notified under Payments. The disputed amount is held while the bank reviews it.

## Responding

You can submit evidence (receipts, messages, proof the service was provided) to contest the dispute, or accept it. The customer's bank — not SUBLAKE — makes the final decision.

## Your responsibility

As the merchant, chargebacks and disputes are yours to handle. Good records and clear communication with your customers are your best protection.