# Email

> SUBLAKE Docs · Channels · https://sublake.com/docs/email

How SUBLAKE uses email.

## Outbound only

SUBLAKE emails your customers their quotes, booking confirmations, reminders and receipts, with your business name as the sender and your logo at the top. They come from your own address once you add your domain (for example office@yourcompany.com — Email in the sidebar walks you through the DNS records), and until then from your business's own SUBLAKE address, named after your customer page (for example yourbusiness@mail.sublake.com). Replies go to your business contact email.

## Not an inbox channel

There is no email inbox to connect, and your AI never reads or answers email. When a customer replies to one of these emails, the reply goes to your own mailbox, not to SUBLAKE.

## For inbound customer messages

Use your phone number, web chat and your forms — those are your always-on inbound channels.