# How SUBLAKE Works

> SUBLAKE Docs · Introduction · https://sublake.com/docs/how-it-works

SUBLAKE gives you AI employees that work as a team on a shared foundation.

## One shared customer record

Every call, text and web chat about a customer lands in a single record. When your AI Receptionist takes a call, your AI Office Manager already has the context to follow up. Nothing is siloed.

## Every channel, one inbox

Phone calls, texts and web chat flow into one unified inbox. You reply from one place; customers get answered on the channel they used. WhatsApp, Instagram and Messenger are coming soon. Email is not an inbox channel: replies to the emails SUBLAKE sends for you (quotes, confirmations, receipts) go to your own mailbox, and your AI never reads them.

## Always on

Your AI works nights, weekends and holidays — so you never lose a job because you were busy with another one.