# Phone & Text Consent

> SUBLAKE Docs · Security & Compliance · https://sublake.com/docs/phone-text-consent

SUBLAKE is built to keep your outbound calls and texts compliant.

## Consent first

Before a text or call goes out to a customer, SUBLAKE checks that consent exists — for example, from a booking, a form, or a message they sent you first.

## Opt-out always works

`STOP` opts a customer out immediately and `START` opts them back in — case-insensitive, in English and Spanish. Every opt-in and opt-out is recorded.

You remain responsible for your relationships with your customers; SUBLAKE gives you the tooling to stay compliant.