# AI Receptionist (Aria)

> SUBLAKE Docs · AI Employees · https://sublake.com/docs/receptionist

Aria answers your customers automatically, in your voice.

## What Aria does

- Answers inbound calls, texts and web chat
- Answers questions about your hours, services, pricing and policies
- Takes every job down as a request on your board: the customer's name, what they need in their words, the address, and when would suit them
- Reads the photos and PDFs customers text or chat in, and puts them on the request
- Flags urgent jobs and sends them to your phone right away
- Recognizes returning customers and greets them by name

## You confirm the time

Aria never books a slot on your behalf. It tells the customer someone will call back to confirm, and the request arrives on your board with that call-back as its next step, due within your opening hours. Customers who want to pick a time themselves can use your booking link.

## Languages

Aria answers calls in English. A caller who can't go on in English gets a text, so they can write in their own language — and Aria replies to every text in the customer's language.

## You stay in control

Aria only knows what you tell it. Set its tone, knowledge and rules under your AI's settings — see Training Your AI.