# Staying in the Loop

> SUBLAKE Docs · AI Employees · https://sublake.com/docs/staying-in-the-loop

You're always informed — your AI never disappears with a customer.

## How you're notified

- A notification the moment a call, message, or booking comes in
- One unified inbox that collects every interaction
- Full context attached — the summary and the customer's history in one place

## What your AI never decides alone

Some situations your AI never tries to resolve on its own — it takes a message and notifies you so you can step in:

- Refunds or disputed charges
- Legal threats
- Abusive or hostile callers

## On a phone call

Your AI never transfers a live call to you. It takes a message and promises a callback, then notifies you right away with the full context — so your day isn't interrupted by your own phone ringing.