# Unified Inbox

> SUBLAKE Docs · Inbox · https://sublake.com/docs/unified-inbox

Every channel in one place, with one record per customer.

## What you see

- A list of conversations you can filter by channel, unread or starred, and pin the ones you want to keep at the top
- The conversation itself in the middle
- The customer's full history alongside it

## Channels

Texts, web chat and phone calls (as summaries) all land here. WhatsApp, Instagram and Messenger will join them when they open. Email is not an inbox channel: replies to the emails SUBLAKE sends for you go to your own mailbox.

## One customer, one thread

The same customer on a call today and a text tomorrow is the same record — you always have the full picture.