# What is SUBLAKE?

> SUBLAKE Docs · Introduction · https://sublake.com/docs/what-is-sublake

SUBLAKE is the AI front office for field-service businesses — plumbing, HVAC, electrical, roofing, landscaping, cleaning, pest control, appliance repair and the other trades where you are out on a job and can't pick up the phone.

## Who it's for

Field, home and commercial service businesses. If your work happens at the customer's place and a missed call is a lost job, SUBLAKE is built for you.

## What it does

- Answers every inbound call, text and website chat — in your voice, around the clock
- Takes every job down as a request on your board — what they need, where, and when suits them — and flags the urgent ones
- Lets customers send you a request through your own forms, or book a time through your booking link
- Keeps one record of every customer across every channel
- Sends reminders and confirmations, and follows up on no-shows
- Takes payments from your customers

## The idea

You hire AI employees the way you'd hire a person. They share one customer record, work together, and never clock out — for one simple monthly price.