Messaging (SMS) Terms

1. Overview

Messages are sent from a SUBLAKE platform number, and each message identifies the business it is sent on behalf of (for example, "Smile Dental: …"). Consent to receive these messages is not a condition of any purchase.

2. Message Programs

• Appointment reminders & confirmations. Sent to a business's customers who booked an appointment and provided their mobile number — for example, a confirmation when you book and a reminder before your appointment.
• Account & payment alerts. Sent to a business owner about their own SUBLAKE account — for example, a notification that a payment was received or that their account needs attention.

Sample messages:

• Smile Dental: Reminder — your appointment is tomorrow at 2:00 PM. Reply STOP to opt out.
• SUBLAKE: You got paid $120.00 from Jane Doe. View it in SUBLAKE. Reply STOP to opt out.

3. How You Opt In

• Appointment reminders (transactional): when you book an appointment on a business's online booking page (for example, sublake.com/book/<business>), the form clearly discloses that the business may text you appointment reminders and confirmations about that booking at the number you provide. These are transactional messages tied to your appointment — not marketing. You can stop them at any time by replying STOP.
• Account & payment alerts: when a business owner signs up for SUBLAKE and provides their mobile number, they agree to receive account and payment notifications by text.

We do not add anyone to this program without that person providing their number for this purpose.

4. Message Frequency

Message frequency varies and depends on your activity — for example, the appointments you book or the account and payment events on your SUBLAKE account.

5. Message & Data Rates

Message and data rates may apply, depending on your mobile carrier and plan. SUBLAKE does not charge you for receiving these messages.

6. Opt-Out — Reply STOP

You can cancel at any time by replying STOP to any message. After you send STOP, we will send one confirmation and then stop sending you messages from that program. You can rejoin at any time by replying START or by opting in again.

7. Help — Reply HELP

For help, reply HELP to any message, or contact us at contact@sublake.com.

8. Privacy

We do not sell or share your phone number or your opt-in with third parties for their own marketing. Mobile information is used only to deliver the messages described here. See our Privacy Policy for full details on how we handle your information.

9. Carriers

Carriers are not liable for delayed or undelivered messages. Supported carriers include major US carriers; carrier participation may change.

10. Contact

Questions about this messaging program? Contact SUBLAKE Holdings LLC at contact@sublake.com.