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These Terms of Service ("Terms") govern your access to and use of SUBLAKE's platform, services, and applications (collectively, the "Service"). By creating an account or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
By accessing or using SUBLAKE's services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, you must not access or use our services.
You must be at least 18 years of age to use the Service. By using the Service, you represent and warrant that you meet this age requirement and have the legal capacity to enter into a binding agreement.
SUBLAKE provides an AI-powered business automation platform that includes:
We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We will make reasonable efforts to notify you of material changes that may affect your use of the Service.
To access certain features of the Service, you must create an account. When creating an account, you agree to:
You may not share your account credentials with third parties or allow multiple individuals to use the same account unless you have a team plan that permits multiple users.
Free Trial. We may offer a free trial period. At the end of the trial, your account will be converted to a paid subscription unless you cancel before the trial expires. No charge will be made until the trial period ends.
Billing Cycle. Paid subscriptions are billed in advance on a monthly or annual basis, depending on the plan you select. Your subscription will automatically renew at the end of each billing cycle unless you cancel before the renewal date.
Price Changes. We may change subscription prices with at least 30 days' written notice. Price changes will take effect at the start of your next billing cycle following the notice.
Refunds. All fees are non-refundable except as required by applicable law or as expressly stated in these Terms. If you cancel your subscription, you will continue to have access to the Service until the end of your current billing period.
Taxes. All prices are exclusive of applicable taxes unless stated otherwise. You are responsible for paying any taxes associated with your subscription.
You agree not to use the Service to:
We reserve the right to suspend or terminate your account if we determine, in our sole discretion, that you have violated these acceptable use policies.
The Service, including its original content, features, functionality, design, and underlying technology, is owned by SUBLAKE and is protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.
The SUBLAKE name, logo, and all related marks are trademarks of SUBLAKE Holdings LLC. You may not use our trademarks without our prior written permission.
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service solely for your internal business purposes, subject to these Terms.
Ownership. You retain all ownership rights to the data, content, and materials you upload to or create through the Service ("Your Data"). We do not claim ownership of Your Data.
License. You grant us a limited, worldwide, non-exclusive license to use, process, store, and display Your Data solely to provide and improve the Service. This license terminates when you delete Your Data or your account.
Export. You may export Your Data at any time through the Service's export features. Upon account termination, we will make Your Data available for export for a period of 30 days, after which it may be permanently deleted.
AI Training. We do not use Your Data to train general-purpose AI models. Your Data is used exclusively to provide personalized AI services within your account.
Our Service utilizes artificial intelligence and machine learning technologies to provide automated responses, recommendations, and actions. You acknowledge and agree that:
You can configure confidence thresholds and approval workflows to control the level of autonomy granted to AI features within your account settings.
The Service allows you to connect third-party applications and services ("Integrations"). When you enable an Integration:
By You. You may terminate your account at any time by contacting us or using the account deletion feature in your settings. Termination will take effect at the end of your current billing period.
By Us. We may suspend or terminate your access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Service ceases immediately.
Effect of Termination. Upon termination, we will retain Your Data for 30 days to allow for export. After this period, we may permanently delete Your Data. Provisions that by their nature should survive termination (including ownership, warranty disclaimers, indemnity, and limitations of liability) will survive.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL SUBLAKE, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:
Our total liability for any claims arising from or related to the Service shall not exceed the amount you paid us in the twelve (12) months immediately preceding the event giving rise to the claim.
You agree to defend, indemnify, and hold harmless SUBLAKE and its officers, directors, employees, and agents from any claims, damages, obligations, losses, liabilities, costs, or expenses arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) Your Data or content you make available through the Service.
Governing Law. These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.
Arbitration. Any dispute arising from or relating to these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Wilmington, Delaware.
Class Action Waiver. You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.
We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and, for registered users, by sending an email notification at least 30 days before the changes take effect.
Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Service and may terminate your account.
If you have questions or concerns about these Terms of Service, please contact us:
SUBLAKE Holdings LLC
Email: contact@sublake.com
Website: sublake.com