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These Terms of Service ("Terms") govern your access to and use of SUBLAKE Holdings LLC's platform, services, and applications (collectively, the "Service"). By creating an account or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not access or use the Service.
You must be at least 18 years of age to use the Service. By using the Service, you represent and warrant that you meet this age requirement and have the legal capacity to enter into a binding agreement.
SUBLAKE provides an AI-powered business automation platform that includes:
We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We will make reasonable efforts to notify you of material changes that may affect your use of the Service.
To access certain features of the Service, you must create an account. When creating an account, you agree to:
You may not share your account credentials with third parties or allow multiple individuals to use the same account unless you have a team plan that permits multiple users.
Free Trial. We offer a 14-day free trial that requires no credit card. When the trial ends, your account becomes read-only until you choose a paid plan. Nothing is automatically charged and nothing is deleted — you simply select a plan when you are ready to continue using the paid features.
Billing Cycle. Paid subscriptions are billed in advance on a monthly or annual basis, depending on the plan you select. Your subscription will automatically renew at the end of each billing cycle unless you cancel before the renewal date.
Price Changes. We may change subscription prices or these Terms with at least 30 days' written notice. Price changes will take effect at the start of your next billing cycle following the notice.
Refunds. All fees are non-refundable except as required by applicable law or as expressly stated in these Terms. If you cancel your subscription, you will continue to have access to the Service until the end of your current billing period.
Taxes. All prices are exclusive of applicable taxes unless stated otherwise. You are responsible for paying any taxes associated with your subscription.
Usage Limits. Each plan includes monthly usage allowances (for example, a number of voice minutes, text messages, and emails). These are strict caps: we do not add surprise overage charges. When you reach a plan limit, the AI stops taking metered actions on that channel for the rest of the billing period — inbound phone calls still ring through to you — until the period resets or you upgrade. If a payment fails on a paid plan, your account may be placed in a restricted (read-only) state until the payment is resolved.
The Service includes an optional feature that lets you accept payments from your own customers. Payments are processed by our third-party payment processor. If you enable payments, you must review and accept the payment processor's Connected Account terms, and your use of the payments feature is subject to those terms.
SUBLAKE facilitates payment acceptance but is not a party to the transactions between you and your customers. In those transactions you are the merchant, and you are solely responsible for the goods or services you provide and for handling refunds, chargebacks, and any disputes with your customers.
The payments feature includes in-person payments with Tap to Pay on iPhone and Tap to Pay on Android, shareable payment links, and payouts to a bank account you connect. Payouts are sent to that account on a standard schedule at no added cost; an instant payout option may be available for a fee that is shown to you before you use it. Because you accept payments as the merchant, you may receive tax documents (such as a Form 1099-K) reflecting the payments processed for you, and you are responsible for any sales or other tax collection and for the tax settings you choose in the product.
Any applicable platform, processing, or transaction fees are disclosed to you within the product before a charge is made. Card details are handled and tokenized by our payment processor; SUBLAKE does not store full card numbers or bank-account numbers. You are responsible for complying with all laws and payment-network rules that apply to your acceptance of payments.
You agree not to use the Service to:
We reserve the right to suspend or terminate your account if we determine, in our sole discretion, that you have violated these acceptable use policies.
The Service can record and transcribe phone calls, and it can send calls, text messages, and emails to the contacts in your account at your direction. Because you control your own customer relationships, you are solely responsible for:
SUBLAKE provides compliance tooling to help you meet these obligations, such as automated STOP and HELP keyword handling and identification of your business in messages. However, this tooling is a convenience and not legal advice: you remain the party responsible for your communications, your consents, and your relationships with your customers.
The Service, including its original content, features, functionality, design, and underlying technology, is owned by SUBLAKE and is protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.
The SUBLAKE name, logo, and all related marks are trademarks of SUBLAKE Holdings LLC. You may not use our trademarks without our prior written permission.
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service solely for your internal business purposes, subject to these Terms.
Ownership. You retain all ownership rights to the data, content, and materials you upload to or create through the Service ("Your Data"). We do not claim ownership of Your Data.
License. You grant us a limited, worldwide, non-exclusive license to use, process, store, and display Your Data solely to provide and improve the Service. This license terminates when you delete Your Data or your account.
Export. You may export Your Data at any time through the Service's export features. Upon account termination, we will make Your Data available for export for a period of 30 days, after which it may be permanently deleted.
AI Training. We do not use Your Data to train general-purpose AI models. Your Data is used exclusively to provide personalized AI services within your account.
The Service uses artificial intelligence and machine learning technologies to provide automated responses, recommendations, and actions. You acknowledge and agree that:
You can configure approval settings to control the level of autonomy granted to AI features within your account settings.
The Service allows you to connect third-party applications and services ("Integrations"). When you enable an Integration:
THE SERVICE AND ALL AI OUTPUT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SUBLAKE DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. SUBLAKE DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT ANY AI OUTPUT WILL BE ACCURATE OR COMPLETE.
Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.
By You. You may terminate your account at any time by contacting us or using the account deletion feature in your settings. Termination will take effect at the end of your current billing period.
By Us. We may suspend or terminate your access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Service ceases immediately.
Effect of Termination. Upon termination, we will retain Your Data for 30 days to allow for export. After this period, we may permanently delete Your Data. Provisions that by their nature should survive termination (including ownership, warranty disclaimers, indemnity, and limitations of liability) will survive.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL SUBLAKE, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:
Our total liability for any claims arising from or related to the Service shall not exceed the amount you paid us in the twelve (12) months immediately preceding the event giving rise to the claim.
You agree to defend, indemnify, and hold harmless SUBLAKE and its officers, directors, employees, and agents from any claims, damages, obligations, losses, liabilities, costs, or expenses arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights; (d) your communications, recordings, or payments handled through the Service; or (e) Your Data or content you make available through the Service.
SUBLAKE will not be liable or responsible for any failure to perform, or delay in performing, any of its obligations under these Terms that is caused by events beyond its reasonable control. Such events include, without limitation, acts of God, natural disasters, fire, flood, epidemics or pandemics, war, terrorism, civil unrest, government action, labor disputes, power or internet failures, and the failure, disruption, or unavailability of third-party services, telecommunications networks, or infrastructure on which the Service depends.
Governing Law. These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.
Arbitration. Any dispute arising from or relating to these Terms or the Service shall be resolved through binding arbitration administered by the American Arbitration Association in accordance with its rules. The arbitration shall take place in Wilmington, Delaware.
Informal Resolution First. Before starting an arbitration, you agree to first send us a written notice of dispute at contact@sublake.com describing the issue and the relief you seek. The parties will try in good faith to resolve the dispute for 30 days before either side may commence arbitration.
Class Action Waiver. You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.
Jury Trial Waiver. To the extent permitted by law, you and SUBLAKE each waive any right to a trial by jury in any proceeding arising out of or relating to these Terms or the Service.
Right to Opt Out of Arbitration. You may opt out of the arbitration and class-action-waiver provisions by emailing contact@sublake.com with your name, account email, and a statement that you opt out, within 30 days of first accepting these Terms. Opting out will not affect any other part of these Terms.
Entire Agreement. These Terms, together with our Privacy Policy, our Messaging (SMS) Terms, our Partner Program Terms (if you participate), and any other policies or order forms referenced here, are the entire agreement between you and SUBLAKE Holdings LLC regarding the Service and supersede any prior agreements on that subject.
Severability. If any provision of these Terms is found unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will stay in full force and effect.
No Waiver. Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.
Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets. These Terms bind and benefit the parties and their permitted successors and assigns.
We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and, for registered users, by sending an email notification at least 30 days before the changes take effect.
Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Service and may terminate your account.
If you have questions or concerns about these Terms of Service, or to send a legal notice, please contact us:
SUBLAKE Holdings LLC
Email: contact@sublake.com
Website: sublake.com
Our registered mailing address is available on written request to contact@sublake.com.