Replies in 1.4 seconds. Books appointments. Speaks 30+ languages. One snippet, 60-second setup, your brand voice. Bundled with all four AI employees for $299/month.
We eat our own dogfood. Look at the bottom-right corner of your screen — that bubble is the SUBLAKE webchat widget powered by an AI receptionist trained on this business. Ask it anything about how SUBLAKE helps service-business owners.
Six visual templates, each tuned for a different vertical. Same backend, same AI brain, same data — different presentation. Switch any time without losing conversation history.
Familiar round-avatar launcher.
Best for: Dental, salon, auto, HVAC, vetSlim pill with text label. Invites curiosity.
Best for: Salon, med spa, boutiqueSlides in from the edge. Peer surface.
Best for: Legal, accounting, consultingMid-page floating card on first visit.
Best for: Med spa, auto, high-ticket home servicesFull-width strip. Mobile-first sites.
Best for: E-commerce, SaaS, support-heavyTiny pulsing dot. Every pixel earned.
Best for: Luxury, design agency, premium consultingWhen a visitor types, the AI already knows who they are — calls they made, appointments they booked, reviews they wrote. One customer brain, four AI employees, zero manual stitching.
Pick your vertical from 8 presets — dental, legal, salon, HVAC, med spa, vet, auto, accounting. Color, greeting, quick actions, knowledge-base scope, escalation rules — all tuned for your industry. Override anything you want.
The "1.4s average" badge on this page is sourced live from prod p50 inference latency. Your dashboard surfaces the same number for your widget — no guessing, no inflation.
Every other widget bills AI as a paid add-on for support teams. SUBLAKE ships the AI receptionist as the default — and bundles it with the rest of your AI team.
| Feature | SUBLAKE | Intercom | Drift | Crisp | Tidio |
|---|---|---|---|---|---|
| AI receptionist default ON | Add-on | Add-on | Add-on | Add-on | |
| Industry presets (60-second setup) | 8 verticals | ||||
| Cross-agent customer context | |||||
| Bundled with phone, SMS, email, social | 4 AI employees | ||||
| Per-month price (small team) | $299 flat | $74+ per seat | $2,500+ | $95+ | $59+ |
Pricing as of 2026. Competitor prices represent published list pricing for an approximate small-team configuration; actual cost varies by seat count and add-ons.
Webchat is one of the surfaces. The Receptionist runs across phone, SMS, email, WhatsApp, IG DM, and webchat. Office Manager, Reputation Manager, and Marketing Manager are bundled in.
Drop a single script tag into your site head. The widget appears immediately, the AI receptionist starts answering. Works on every major platform.
<!-- SUBLAKE Webchat --><script async src="https://cdn.sublake.com/webchat.js" data-key="wc_pk_demo_8k2js9aj1k" data-position="bottom-right" data-color="#7c3aed"></script>Demo key shown. Your own key is generated when you create your widget at /dashboard/integrations/webchat.
Our prod p50 inference latency is under 2 seconds. Typing indicator appears immediately, the full reply arrives in 1.4 seconds on average. The widget reconnects automatically on flaky networks.
Yes. The embed is a single script tag dropped into your site head. We have step-by-step guides for every major platform — see the setup docs at /docs/webchat.
Yes. Every widget has a kill switch in the dashboard. Operators can also take over a single conversation mid-thread — the AI pauses, you take over, and the AI resumes when you release.
The Receptionist replies in 30+ languages. It auto-detects the visitor language from their first message and responds in kind, with operator-controlled bilingual switch detection.
Three layers: (1) industry preset auto-loads vertical-specific scripts, (2) the AI Brain reads your business hours, services, pricing, and policies from the dashboard, (3) attached knowledge base documents get vector-indexed and cited inline in replies.
Visitor identity is a UUID stored in the visitor browser localStorage. We do not store IP addresses — only ip_country for vague geolocation. All chat data is workspace-scoped under enterprise RLS. Right-to-forget API available for GDPR.
Yes, when you connect Google Calendar or Microsoft Graph. The AI checks live availability, confirms the slot in chat, and writes the appointment to your calendar before the visitor closes the tab.
The webchat widget is included in the SUBLAKE bundle. $299/month gets you all 4 AI employees — Receptionist, Office Manager, Reputation Manager, Marketing Manager. Webchat is one of the surfaces the Receptionist works on.
14-day free trial, no credit card. Bundled with all four AI employees for $299/month.