SUBLAKE runs the front office 24/7 for field and home service businesses — an AI Receptionist that answers every call, text and web chat and takes the job down, flagging urgent ones to your phone, and an AI Office Manager that handles reminders, confirmations and no-show follow-up. It includes online booking, payments, a unified contact record and analytics.

How much does SUBLAKE cost?

SUBLAKE has two plans, and both include the full AI Front Office — online booking, payments, and a unified customer record. Pro is $99/month with 300 voice minutes, 1,000 texts, 1,000 emails, 5,000 contacts and 3 team seats. Business is $299/month for busier shops: 1,000 voice minutes, 5,000 texts, 5,000 emails, unlimited contacts and seats, and priority support. Both have hard caps — never overage. Every account starts with a 14-day free trial — no credit card required.

What does the AI actually do?

The AI Receptionist answers every inbound call, text and web chat 24/7, answers questions about your services and prices, takes the job down — who, where, what is wrong and when suits them — and pushes urgent jobs to your phone. It never books a time itself: you call back and confirm it, or customers book themselves through your booking link. The AI Office Manager then sends the confirmation and reminders and follows up after a no-show.

Which industries is SUBLAKE built for?

SUBLAKE is built for field, home and commercial service businesses: plumbing, HVAC, electrical, roofing, landscaping, cleaning, pest control, appliance repair and the other trades where you are on a job and cannot pick up the phone.

Is there a free trial?

Yes. SUBLAKE includes a 14-day free trial on every account. No credit card is required to start, and you can cancel before day fifteen for $0.

Website Chat

Put a chat on your website that your AI answers around the clock, and your team can take over at any time.

Install in about a minute

Open Website chat in the sidebar, then Install. Enter your website's address, copy the one-line code and paste it into your site — just before </body>, or in your site builder's "custom code" setting (WordPress, Wix, Squarespace, Shopify, Webflow and plain HTML all work). Your site must use https. Press Check to confirm it is live.

Only on your website

The chat answers only on the website you entered (and its www. version). Pasted anywhere else, your code shows nothing, so nobody can run your AI from their site.

One conversation per visitor

When someone opens the chat, their browser keeps a random chat ID. Reloading the page, moving to another page, opening a second tab or coming back days later on the same device continues the same conversation — never a new one. In your inbox it is one thread per person. (A different device, a private window or cleared browser data starts fresh — and some browsers, like Safari, clear site data after a week without a visit.)

Who they are

When a visitor tells the AI their name, email or phone number, it keeps it: the thread is named for them, you see how to reach them, and the AI never asks twice. A customer record is made when there is something to do — the AI takes their request, or you press Add to customers, which starts filled in with what they gave — so your customer list does not fill up with everyone who says hello. From then on their chats are part of that customer's history.

It answers like your Receptionist

The same AI and business facts as your phone line and texts. Take over any chat from your inbox, and hand it back when you are done.

Also on your customer page

The same chat is on your customer page, and the Website chat page counts both together.

Privacy

The chat sets no cookies, and keeps nothing that identifies a visitor until they open it. Your business is responsible for your visitors' data and SUBLAKE handles it for you — see our Privacy Policy, Cookie Policy and Data Processing Agreement. Under Install, Your privacy policy copies wording you can add to your own site. Deleting a chat thread in your inbox deletes the chat itself: the messages, any photos and the visitor's chat ID.