Quick fixes for the most common questions.
"My AI answered something wrong"
Open the conversation to see what happened, then add the missing fact or rule to your AI's Brain. Test it again to confirm.
"My web chat isn't showing"
- Make sure the snippet is on the page
- Make sure the website you entered under Website chat → Install is the one the page is on
- Make sure your site uses https (the chat does not show on a plain http page)
- Refresh the page
"I'm not getting notifications"
- Check that notifications are turned on in Settings → Notifications
- Allow notifications for the site in your browser
- On mobile, install SUBLAKE to your home screen to receive push notifications