Every channel in one place, with one record per customer.
What you see
- A list of conversations you can filter by channel, unread or starred, and pin the ones you want to keep at the top
- The conversation itself in the middle
- The customer's full history alongside it
Channels
Texts, web chat and phone calls (as summaries) all land here. WhatsApp, Instagram and Messenger will join them when they open. Email is not an inbox channel: replies to the emails SUBLAKE sends for you go to your own mailbox.
One customer, one thread
The same customer on a call today and a text tomorrow is the same record — you always have the full picture.