Every customer is one record, unified across channels.
One record per customer
When someone contacts you — by call, text, DM, or web chat — SUBLAKE matches them to an existing record or creates one. The same person across different channels stays a single record, so you never have duplicates or half the story.
Built automatically
Records are built from real interactions — you don't have to type anything in. Each one holds the customer's history and the context your AI (and you) need to help them.