Aria answers your customers automatically, in your voice.
What Aria does
- Answers inbound calls, texts and web chat
- Answers questions about your hours, services, pricing and policies
- Takes every job down as a request on your board: the customer's name, what they need in their words, the address, and when would suit them
- Reads the photos and PDFs customers text or chat in, and puts them on the request
- Flags urgent jobs and sends them to your phone right away
- Recognizes returning customers and greets them by name
You confirm the time
Aria never books a slot on your behalf. It tells the customer someone will call back to confirm, and the request arrives on your board with that call-back as its next step, due within your opening hours. Customers who want to pick a time themselves can use your booking link.
Languages
Aria answers calls in English. A caller who can't go on in English gets a text, so they can write in their own language — and Aria replies to every text in the customer's language.
You stay in control
Aria only knows what you tell it. Set its tone, knowledge and rules under your AI's settings — see Training Your AI.